Frequently Asked Questions

General

Where are your products made?

We use a 'glocal' sourcing model working with world-class local and international suppliers who emphasize socially responsible, as well as environmentally friendly manufacturing and transportation practices.

Where are your products designed?

Forward With Design products are designed and developed in Canada.

What sustainable practices do you follow?

Wherever possible: 

Products and packaging are made using non-hazardous/non-toxic, organic/natural, and recycled materials.

Manufacturing and transportation practices stress low or offset carbon/greenhouse emissions, water conservation/reduced water pollution, reduced energy consumption, and renewable energy.

Are your products environmentally friendly?

We strive to make all of our products as environmentally friendly as possible. Please refer to on-product packaging or hangtags for specific eco-friendly features.

Are your products made in socially responsible facilities?

All of the factories we work with are BSCI-compliant, and social-audited through external, accredited companies to ensure fair working conditions.

Product Care

How do I clean my Forward With Design drinkware?

We do not recommend washing our drinkware products in the dishwasher. Hand wash only, without prolonged soaking in water. For care instructions, please refer to specific product pages on our website or to individual on-product labels.

Can I put my Forward With Design drinkware products in the freezer or microwave?

Forward With Design drinkware products are not recommended for use in the freezer or microwave

How should I wash my Forward With Design clothes?

For care instructions, please refer to specific product pages on our website or to individual garment care labels.

How do I clean my Forward With Design bags?

To clean your Forward With Design bags, simply wipe with a damp cloth and spot clean.

Sizing

Do you offer plus sizes?

Yes. We offer a range of plus-size garments in the women's collection. Please refer to our size chart.

What size should I buy?

We offer clothing in sizes for men, women, kids, and toddlers. Please refer to our size chart.

How do I measure myself for product size?

All body measurements are reflected in our size chart.

Shop

Where can I buy Forward With Design products?

Forward With Design products are available at Sport Chek locations across Canada, or at Sports Experts locations in Quebec. 

You can also purchase our products online at:

www.sportchek.ca

or

www.sportsexperts.ca

Can I buy products directly from the Forward With Design website?

At this time, our products are only sold online by Sport Chek or Sports Experts.

To shop online, visit: 

www.sportchek.ca

or, for Quebec purchases:

www.sportsexperts.ca

Contact/Communication

How can I contact Forward With Design?

For product-related inquires or customer service, you can reach us at: 

customerservice@forwardwithdesign.com

For business inquiries, please reach out to:

info@forwardwithdesign.com

Can I sell Forward With Design products in my retail store?

For business inquiries, please reach out to:

info@forwardwithdesign.com

Returns/Exchanges & Warranties

Returning in-store purchases

Please return in-store purchases to the Sport Chek or Sports Experts location where originally purchased.

For more information about returning in-store purchases, visit:

https://www.sportchek.ca/help-desk/returns-and-warranties/retail-store-returns.html

or

https://www.sportsexperts.ca/en-CA/faq/return-policy-instore-purchases

What is your return policy?